I'm Kenta Shinkai.
Customer-driven developer working at GMO Pepabo.
I specialize in optimizing customer support operational functions, developing superior user experiences, and building and designing customer support processes. My mission is to evaluate existing customer support processes, metrics, and data to gain insights and identify optimization opportunities.
Outside of work, I enjoy my hobbies, particularly snowboarding and finding humor. I love the endless entertainment on YouTube. Ultimately, I&aposm content with life&aposs simple pleasures and appreciate them whenever possible.