Kenta Shinkai is a Customer Service Architect based in Fukuoka.
He is currently involved in the customer service area of GMO Pepabo's hosting services, designing and optimising the customer experience, customer service strategy and framework design and implementation.
Outside of work, I like to pursue my passions and indulge in my hobbies. I love the thrill I get from snowboarding and comic relief. Also, who wouldn't get hooked on the endless entertainment on YouTube? Ultimately, I am content with the simple pleasures in life and try to appreciate them whenever I get the chance.

Work experience

Here's a brief rundown of my most recent experiences.

Customer Service: || Contact Center Management

GMO Pepabo, Inc.
2017 - Present
  • Provide excellent customer service to customers of hosting services
  • Manage and supervise contact center operations to ensure efficient and effective service delivery
  • Develop and implement strategies for overall quality control and productivity improvement

QA Engineer

LINE Fukuoka, Inc.
2017 - 2017
  • Conducted quality assurance testing and analysis for LINE applications
  • Identified and documented defects, and collaborated with the development team to resolve issues
  • Worked closely with product management to ensure quality standards were met

Customer Service: || Complaints Handler

KDDI Evolva, Inc.
2014 - 2017
  • Provided exceptional customer service to customers of telecommunications services
  • Handled complaints and inquiries, and resolved issues to ensure customer satisfaction
  • Contributed to overall customer service improvements and initiatives

Sales & Ski / Snowboard Instructor

Hiroshima Resort, Inc
2011 - 2014
  • Managed sales of ski and snowboard gear, and provided product recommendations and advice to customers
  • Conducted ski and snowboard lessons, and provided safety instructions to participants
  • Maintained safety standards and ensured customer satisfaction during ski and snowboard sessions